We will always do our best to proactively notify you when an item is shorted or substituted on your order, as we understand how important this information is.
When our team needs to short items on your order prior to the order being sent to the warehouse for fulfillment, they will email you directly letting you know the item is no longer available, as well as provide you with additional availability information so that you can plan accordingly. If there is a logical substitution option, we will always adjust your order with the substitute and also include this information in the email in case you would like to make any additional adjustments.
Alternatively, if an item requires being shorted or substituted by our warehouse team during the fulfillment process, we will alert you in our automated shipment/invoice notification emails as shown in the images below.
If you are not already set to receive these emails, please view the article titled "How can I subscribe to order confirmation/notification and company news emails?"
For further assistance, please contact us here or call us at your local Baldor office location listed below.
Bronx, NY Headquarters: (718) 860–9100 Boston, MA Warehouse: (617) 889–0047 Philadelphia, PA Warehouse: (267) 921–0300 Washington D.C. Warehouse: (443) 733–3400