Our primary goal is to deliver quality products at a great price. In the event that a delivered product falls short of expectations due to any of the scenarios described below, please follow up with the driver at the time of delivery and/or our Sales team within 24 hours.
- Poor quality: blemished, moldy/rotten, expired, frozen item arrived thawed
- Damaged: package/container arrived open, broken, or crushed
- Short: item is missing from the order (check invoice - there is no charge for backordered items)
- Mis-entered/subbed: item delivered is not what was ordered
- Mis-picked: item on invoice does not match item delivered
- Incorrect price
- Recall
Inspect and reject at the time of delivery
Point of contact: driver
Inspect the order and invoice at the time of delivery. If an item meets any of the scenarios above, please inform the driver before the delivery is completed. The driver will issue a credit on the spot and provide you with a credit memo.
Some items may not be returned due to safety reasons (i.e., moldy/rotten, expired, recalled). In this case, the driver will provide credit confirmation but will not place the item back into the truck (feel free to dispose of the product as you see fit).
Request a pickup after the delivery has been completed
Point of contact: Sales team
Request a pickup here or email your sales team within 24 hours of delivery.
Some items may not be picked up due to safety reasons (i.e., moldy/rotten, expired, recalled). In this case, please follow the steps in the credit request protocol in the next section.
- In compliance with our HAACP plan, the following items must be returned at the time of delivery: dairy, protein, truffles.
- We do not accept returns on preordered custom harvest products.
- The product must be in the original shipping packaging. While it is understood that you must see the product before making the decision to reject it, we ask that you do not tear or cut open boxes and/or bags.
- We request that you take special care of the product by maintaining an adequate temperature. Refrigerated and frozen items should be stored in the cooler and freezer, respectively.
* Pickups will be executed on your next delivery if it's still within the pickup time frame for the item.
Request a credit after the delivery has been completed
Point of contact: Sales team
Request a credit here or email your sales team within 24 hours of delivery.
A photo attachment must be sent for the following scenarios:
- Poor quality: blemished, moldy/rotten, expired (picture of expiration label)
- Damaged: package/container arrived open, broken, or crushed
* Credits will be processed and applied to your account within 3-5 business days.
How to check the status of a credit memo
1. Click Welcome and select Invoices in the drop-down menu.
2. Click the All tab to view all invoices. If a credit has been applied, you'll see a credit amount in the Credits column. You can download the credit as a PDF or expand it to See Details:
* Credits will reflect on your credit card account within 3-5 business days.
For further assistance, please contact us here or call us at your local Baldor office location listed below.
Bronx, NY Headquarters: (718) 860–9100 Boston, MA Warehouse: (617) 889–0047 Philadelphia, PA Warehouse: (267) 921–0300 Washington D.C. Warehouse: (443) 733–3400