How can I request a credit/refund?

Our primary goal is to deliver outstanding and superior quality products at a great price. In the event that a delivered product falls short of expectations due to any of the scenarios described below, please follow up with the driver at the time of delivery and/or our customer service team within 24 hours.

• Poor quality: blemished, moldy/rotten, expired, frozen item arrived thawed
• Damaged: package/container arrived open, broken, or crushed
• Short: item is missing from the order (check invoice - there is no charge for backordered items)
• Mis-entered/subbed: item delivered is not what was ordered
• Mis-picked: item on invoice does not match item delivered 
• Incorrect price
• Recall

Inspect and reject at the time of delivery (Point of contact: driver)

Inspect the order and invoice at the time of delivery. If an item meets any of the scenarios above, please inform the driver before the delivery is completed. The driver will issue a credit on the spot and provide you with a credit memo if requested.

Note: Some items may not be returned due to safety reasons (i.e., moldy/rotten, expired, recalled). In this case, the driver will provide credit confirmation but will not return the item back into the truck (feel free to dispose of the product as you see fit).

Request credit after the delivery has been completed (Point of contact: customer service)

Request credit here within 24 hours of delivery.

Picture attachment must be sent for the following scenarios:

• Poor quality: blemished, moldy/rotten, expired (picture of expiration label)
• Damaged: package/container arrived open, broken, or crushed
• Mis-picked: item on invoice does not match item delivered

*Credits will be processed and applied to your home delivery account within approximately 3-5 business days.