Our primary goal is perfection. However, sometimes we fall short of that dream. If Baldor has delivered a product that does not meet your quality standards, please follow one of the three procedures below to receive a credit/refund.
Inspect and reject
Inspect the order at the time of delivery. If an item is unsatisfactory, inform the driver that you would like to return it. The driver will issue a credit on the spot and provide you with a credit memo.
Please contact Baldor if you would like to return an item and the driver has already left your establishment or the order was dropped off before anyone was available to inspect it. We may process a pick-up within 24 hours of delivery. Kindly have the product ready for the driver at the time of pick-up the following day.
- In adherence to our HAACP plan, the following items MUST be returned at the time of delivery: dairy, protein, truffles
- We do not accept returns on preordered custom harvest products.
- Product MUST be in the original shipping packaging. We request that you take special care of the package. While it is understood that you must see the product before making the decision to reject it, we ask that you do not tear or cut open boxes and/or bags. Do not discard the original packaging until you are certain that you will be using the product.
- We request that you take special care of the product by maintaining an adequate temperature (i.e., refrigerated and frozen items should be stored in the cooler and freezer, respectively).
If a product arrives in no condition to be returned to our warehouse, please take a clear photograph and send it to your sales team or customer care team within 24 hours of delivery. Feel free to dispose of the product accordingly upon receiving a confirmation from your sales team. If credit authorization is granted, a full or partial credit will be processed and applied to your account within 2-4 business days.